All payments can be made using Shopify Pay, Apple Pay, Visa, Mastercard Amex & PayPal. All prices are quoted in CAD and all payments are processed in CAD. The exchange rate for purchases made in currencies other than CAD are determined by your bank or credit card provider. Please contact your bank or credit card provider with any questions in regards to exchange rates.
Free Shipping over 300$ on Canada and USA orders. All orders under 300$ will be subject to 25$ shipping fee.
International shipping prices vary by territory. See shipping choices by carrier in check-out.
Please allow up to 5 business days for your order to ship
THERE MAY BE ADDITIONAL PROCESSING & SHIPPING DELAYS DUE TO COVID 19. AS A SMALL BUSINESS, WE APPRECIATE YOUR PATIENCE AS WE DO OUR BEST TO NAVIGATE THIS CRISIS AND OPERATE SAFELY
INTERNATIONAL DUTIES Additional duties or taxes may apply for international shipments upon arrival. We are not responsible for additional costs incurred as a result of duties. Shipping & duties are non-refundable. ALL PRICES ARE QUOTED IN CAD
Additional duties or taxes may apply for international shipments upon arrival. We are not responsible for additional costs incurred as a result of duties. Shipping & duties are non-refundable.
If you are not satisfied with your purchase, we accept exchanges within 15 days of receiving your shipment. Please email us at email@example.com to get the process started. We do not provide free returns.
However, we do re-confirm the order details via call or email to avoid any confusion.
EXCHANGES, STORE CREDITS & REFUNDS Regularly priced merchandise may be returned for exchange or online store credit only. We do not offer refunds. Store credits do not expire and are eligible for use on any Kavita’s products.
All garments must be in brand new, unworn condition in order to be returned. This means no scuffs, marks, stains (incl. deodorant stains)with the tags attached. Damaged or soiled products will not be accepted. If you have any questions about the condition of your return, please let us know at firstname.lastname@example.org
We ask that you mail all returns in their original packaging when possible. We thank you in advance for avoiding the use of plastic packaging and mailers when completing your return.
You must provide our customer care team with a tracking number for your return. If you ship your item back to us without tracking and the parcel gets lost in the mail, then we will not be able to provide a refund or store credit.
ORDER ISSUES & ERRORS If there is an issue with your product or have received incorrect or defective merchandise, please contact us at email@example.com and we will be happy to assist you.
SALES & DISCOUNTS All sale items and discounted items are considered final sale. These items will not be eligible for exchange or store credit.
ORDER CANCELLATIONS If you change your mind about an order you have placed, we are more than happy to process a cancellation for you as long as your order has not been shipped. If you have received a shipment confirmation email from us, we will not be able to cancel your order.
It’s always a good idea to treat Handmade clothes with care!
- Handwash/Machine wash in cold water
- Do not Tumble Dry
- No Bleach
- Low Heat Iron
- Don’t Overwash
Your clothes will THANK YOU for it later!